FAQ
Payments
How do you get your invoice for your purchases?
- Go to the Balance history page
- Find your purchase in the Transactions table
- Click on 'Download Invoice'
How does Escrow work?
In Zunuzi.com Escrow is Safe and Secure. The credits that student purchases ($1 = 1 credit) will show in his/her Total Balance to be used to book tutoring sessions.
After the student finds-books-pays for the sessions, we inform the tutor that payment is confirmed and secured. The Credits for those lessons are deducted from the student’s Available Balance, but it is not deducted from the Total Balance until the session has been completed. They are kept in Escrow Balance. Once the tutoring session is complete the escrow (credits/points) is transferred to the tutor’s account.
The points/credits are kept in Escrow.
Students have recourse that ensures they get the tutoring sessions and tutors have protection to ensure they receive payment for their efforts. A tutor can with absolute confidence start tutoring.
Students are protected knowing their credits are securely held in Escrow and will only be released to the tutor when online tutoring is delivered.
Zunuzi Escrow helps and protects students’ and tutors’ credits/points (money) safely and securely.
The credits will go back to the student’s Total Balance if the teacher or student cancels the session. (please see ‘How and when I can Cancel the sessions’, ‘Refund policy’).
How do you Purchase Credits?
Student can buy Credits/Points in two ways:
- During the Checkout in the payment page
- From My Finance page
The minimum purchase amount is $10 credits.
Once the transaction has been confirmed and validated by our payment partners (Paypal, Stripe, TransferWise) and you receive the Credits/Points under “Total Balance” then the purchase is completed or final. Your Points/Credit are safe with Zunuzi. You can use them anytime to book sessions with any tutor. These points/credits are yours to keep and cannot be refunded to your original form of payment.
We don’t charge processing fees when you purchase credits/points. However, depending on your payment provider, they might charge an additional processing fee. Please be aware that this fee is charged by the payment provider, not by Zunuzi.
Zunuzi does not keep or save your personal payment information such as credit card or debit card numbers.
Once the transaction has been confirmed and validated by our payment partners (Paypal, Stripe, TransferWise) and you receive the Credits/Points posted in your “Total Balance” then the purchase is completed or final. The points/credits are yours. Your Points/Credit are safe with Zunuzi. You can use them anytime to book sessions with any tutor. These points/credits are yours to keep and cannot be refunded to your original form of payment.
If you do not wish to continue with your particular teacher on Zunuzi, you may cancel your lessons. All the points/credits will be transferred from ‘Escrow Balance” to your “Available Balance”. You can use your points/credits to book another teacher on Zunuzi. These points/credits are yours to keep and cannot be refunded to your original form of payment.
(pre-paid for your classes)
Having problems using your credit card and debit card at checkout?
If you're having credit or debit card problems, please check the following:
Check if your credit card is authorized to make international transactions. You can call the issuing bank of your credit or debit card to authorize and get their support
PayPal, Strip sometimes deny credit card payments if you use your card outside the home country (if you are travelling). You can call the issuing bank of your credit card to authorize the transaction.
Turn off any browser extensions that may interfere with the purchasing process or try using another browser.
Sometimes using proxy or VPN can cause the issue.
What is our Refund Policy?
Once the transaction has been confirmed and validated by our payment partners (Paypal, Stripe, TransferWise) and you receive the Credits/Points posted in your “Total Balance” then the purchase is completed. The credits are yours. Your Credits are safe with Zunuzi. You can use them anytime to book sessions with any tutor. These credits are yours to keep and cannot be refunded to your original form of payment.
If you do not wish to continue with your particular tutor on Zunuzi, you may cancel your lessons. All the credits will be transferred from ‘Escrow Balance” to your “Available Balance”. You can use your credits to book another tutor on Zunuzi. These credits are yours to keep and cannot be refunded to your original form of payment.
What are Zunuzi.com Credits?
Students purchase credits or points ($1 = 1 credit) and use them to book study sessions. Credits are shown in CAD in your Finance tables.
Students can cancel sessions and use the remaining credits to book sessions with any tutors.
You can purchase credits/points with your Visa, Mastercard, Paypal, Alipay, TransferWise and other forms of payment.
All Zunuzi purchases are completed in Canadian dollars (CAD).
Once the transaction has been confirmed and validated by our payment partners (Paypal, Stripe, TransferWise) and you receive the credits under “Total Balance” then the purchase is completed. The points/credits are in your balance. Your Points/Credit are safe with Zunuzi. You can use them anytime to book sessions with any tutor. These credits are yours to keep and cannot be refunded to your original form of payment.
If you do not wish to continue with your particular tutor on Zunuzi, you may cancel all remaining lessons. All the credits will be refunded from ‘Escrow Balance” to your “Available Balance”. You can use your credits to book another tutor on Zunuzi. These credits are yours to keep and cannot be refunded to your original form of payment.
What is the difference between Total Balance, Available Balance and Escrow Balance?
Total Balance
The total balance is the total amount of credits you own.
Available Balance
Available Balance is the Total Balance minus balance in the Escrow. The available balance is the number of credits within your account that is available for you to use.
Escrow Balance
After a student pays for the sessions we inform the tutor that payment is confirmed and secured. The Credits for those lessons are deducted from the student’s Available Balance, but it is not deducted from the Total Balance until the session has been completed. They are kept in Escrow Balance. Once the tutoring session is complete the escrow credits are transferred to the tutor’s account.
The credits are kept in Escrow.
Students have recourses that ensure they get the tutoring sessions and tutors have protection to ensure they receive payment for their efforts. The tutor can with absolute confidence start tutoring.
Students are protected knowing their credits are securely held in Escrow and will only be released to the tutor when online tutoring is delivered.
Zunuzi Escrow helps and protects students’ and tutors’ credits (money) safely and securely.
The credits will go back to the student’s Total Balance if the teacher or student cancels the session. (please see ‘How and when I can Cancel the sessions’, ‘Refund policy’).